support@freedomisp.net and 1-866-487-0068

Q:  I can receive mail but I cannot send it. What's wrong?

A:  Under outgoing mail settings, is a check box for "My server requires authentication".  Please make sure this is switched on or checked. 

Q: How do I set up my E-Mail Account in Outlook Express?

A: Launch Outlook Express.

1. At the top go to “Tools.”
2. Click “Accounts.”
3.  Click the “Mail” tab.
4. Click “Add/Mail"
5. Put your name in the space provided.
6. Click “Next.” Click “I already have an Email address I would like to use.”
7. Put your email address (username@freedomisp.net) in the text box.
8. Click “Next.”
9. Your incoming server is a POP3.
10. It is called mail.freedomisp.net
11. Your outgoing server is a SMTP.
12. It is called mail.freedomisp.net
13. Your account name is your email address.
14. Put your password in the space provided.
15. Click “Next.”
16. You have created a connection, click “Finish.”
17. Close the “Internet Accounts” box.
18. Connect to the Internet.
19. Click “Send and Receive” in Outlook Express.

IMPORTANT:  Make sure the box labeled "My server requires authentication" is checked off.  This is under the outgoing server settings.

Note: If you chose HTTP as your incoming e-mail server, as for a Hotmail or MSN account, this wizard page changes slightly so you can identify your HTTP mail service provider.

IMPORTANT:  Your username is your full email address (i.e. username or account name is abc@freedomisp.net and not just abc

Note: If you're concerned about break-ins to your e-mail, click to clear the check in the Remember Password box. You’ll then be prompted for the password each time you send or retrieve mail.

Unsure if your new e-mail account is working? Send an e-mail message to yourself.  Wait 30 seconds and hit the send/receive button. If you get the message, your account is ready to roll! But if you run into problems setting up your account, Outlook Express offers help. Search for troubleshooting topics from Contents and Index on the Help menu.

Q: How do I set up an E-Mail Account in Microsoft Outlook?

A: Launch Outlook.

1. Click “Accounts.”
2. Click the “Mail” tab.
3. Click “Add/Mail.”
4. Put your name in the space provided.
5. Click “Next.”
6. Click “I already have an Email address I would like to use.”
7. Put your email address (username@freedomisp.net) in the text box.
8. Click “Next.”
9. Your incoming server is a POP3.
10. It is called mail.freedomisp.net
11. Your outgoing server is a SMTP.
12. It is called mail.freedomisp.net
13. Your account name is your email address.
14. Put your password in the space provided.
15. Click “Next.”
16. You have created a connection, click “Finish.”
17. Close the “Internet Accounts” box.
18. Connect to the Internet.
19. Click “Send and Receive” in Outlook.

Q:  How do I setup my mail in Netscape Communicator?

A:  Launch Netscape Communicator.

1. Click “Messenger.”
2. Click “Edit.”
3. Click “Preferences.”
4. On the left side, click “Mail and Newsgroups.”
5. Click “Identity.”
6. Fill in your name and email address.
7. On the left, side, click “Mail Servers.”
8. Click “Add.”
9. Both the outgoing (SMTP) and incoming (POP3) servers are mail.freedomisp.net.
10. Click “OK.”
11. Connect to the Internet and click “Get Msg.”

Q:  How do I set up Mac Mail for my MacIntosh?

A: Open Mac Mail.

1. From the Mail menu, select “Preferences.”
2. Click the “Accounts” icon, then the “Add Account” button.

In the Account Information tab, fill in the following:

1. Account Type: Select the drop-down menu and choose POP
2. Description: Type:  Freedomisp Mail.
3. Email Address: Enter your full FreedomISP email address (such as username@freedomisp.net )
4. Full Name: Type the full name you would like email recipients to see you as.
5. Incoming Mail Server: Type mail.freedomisp.net
6. User Name: Enter your full freedomisp email address once again
7. Password: Fill in your password.

Outgoing Mail Server:

Set this to “mail.freedomisp.net”

Select the drop-down menu and choose “Add Server...”

In the Outgoing Mail Server box, type mail.freedomisp.net.

1. Click “OK” in the SMTP Server Options screen.
2. Click “OK” in the Account information screen.
3. FreedomISP Mail will now appear on the Accounts screen. Close the Preferences window by clicking the red circle in the upper-left corner of the window.

Note: Due to limits placed on mailboxes, we suggest that you complete the following steps to prevent your mail from being blocked or deleted:

1. Open Mac Mail.
2. Go to the Mail menu and select “Preferences.”
3. Under “Description,” click once to select your email account.
4. Click “Edit.”
5. Click “Advanced” and check the option to “Remove” copy from server after retrieving a message.
6. Click “OK” to save.
7. These steps will remove your email from the IFSIS servers once it is downloaded to your computer. We suggest that members do this to keep their mailboxes under the maximum size limit in order to continue receiving new email. Please note that once mail is removed from the server, you will not be able to access it via webmail.

Q: How do I add additional email accounts?

A: When you sign up for our dial up service you can have up to five email accounts. These accounts do not have to be set up at the same time. To add an email account, you may go to the My Account  page, or call 1-866-487-0068.

If you have email accounts your own domain, your company has an email administrator who is responsible for setting up and maintaining your email accounts. If this person does not exist in your organization, then please let us know who it should be and we will make sure they are given the necessary tools to do this job.

Q: How do I get my email?

A: There are two ways: You can set up an email account in Outlook Express or any other email program you have.

You can also use our webmail program from any internet connected computer. Instructions for this are to open a browser such as Internet Explorer or Netscape and go to http://webmail.freedomisp.net. Type in your email user name (including the @freedomisp.net) and password, then click the enter button.

Q:  Can I access my FreedomISP e-mail away from home?

A: Yes! It's easy for members to check their e-mail from the World Wide Web. Just click on the link to our WebMail service.  Type in your email user name including the @freedomisp.net and password, then click the enter button.  You can get your FreedomISP e-mail anywhere Internet access is available.

Q:  What if I get an error message indicating that your server can not be found?

A: If you are getting this message, you can try to "flush the DNS". This action forces your computer to NOT go to the place it remembers from last time but to actually ask directions from the network.

You must have Windows 2000 or XP to do the following:

1. start / run
2. type in cmd and push enter
3. black box pops up - type in
4. ipconfig /flushdns

Close black box and retry your mail

Q:  Sometimes when I send mail, it does not "send" and I get a message similar to, "This system is not configured to relay mail from 'your email address' to 'recipient's email address'.  What does this mean?

A:  In your email program there is a setting to tell our server who you are before you send.  All email programs do this before receiving, so if you do a send/receive your mail will go because the authentication is done first, but if you just send, and you have not done a receive for some minutes, then our server does not know who you are.  Your email program needs to tell us.

1. In Outlook Express go to “Tools / Accounts” and choose the “Mail” tab.
2. Highlight your email account and click on “Properties.”
3. On the servers tab -at the bottom - under "Outgoing mail Server" is a check box labeled "My server requires authentication". 

Please check this box and you will not have the same problem again.

If you are not using Outlook Express, your email program will have a similar setting.  You will find it under "Account Properties", or "Change email settings" or something similar.

If you need help with this then please phone our 24/7 support line at 1-866-487-0068 and they will talk you through finding that setting.

Q:  Under settings in webmail there is a section for rules - can I use this to stop Spam?

A:  Yes you can, but be careful with the way you set them up.  Rules are meant to help you sort your mail into folders if you use webmail.  Most email clients like Outlook Express, have similar rules.  These were not meant to stop spam, but if you tell the system to automatically discard emails with certain properties this will work.  But be warned that the rules will work even if you have whitelisted the sender.  For instance you may get lots of spam with the word "gift".  If you set up a rule to discard all these emails and then your friend sends you an email with the word "gifted" in the subject line - it will be discarded as well.  

Q:  I received an e-mail from AOL telling us that some of our e-mail was undeliverable.   We have not sent any e-mail from this address to the recipient listed in the e-mail below or to a second one about which we received the same message from AOL.  Why would we be receiving these messages? 

A:  This is very common.  When sending an email, savvy spammers can change the mail headers (code that makes the email work) so that it seems to be coming from any address they choose to use. What is happening here is that someone is using your email address name, even though the email is not going through your email account.  Spammers are collecting email addresses from wherever they can get them and they will pick one of these addresses at random to use as a "from" address.  Generally your address will be used for a few days and then they will switch to someone else. This is precisely why blacklisting spammers so seldom works - all we end up doing is blacklisting someone who is innocent of spamming and tomorrow the email will appear to come from a different address, so is not caught by the blacklist.

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