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support@freedomisp.net and 1-866-487-0068
Q: If I have the voluntary or forced filter, can I use NetSpeed?
A: Currently, because both of these services work on a proxy server, they cannot be used simultaneously. We are working on options around this. The technology is not quite there yet but we're getting close.
Q: Will Netspeed speed up everything I do on the web?
A: Netspeed accelerates text and graphics on web pages as well as POP3 and SMTP E-Mail. With Netspeed you will notice a significantly faster experience when you visit web sites, read your e-mail, send e-mail, and perform many other Web-based activities. Netspeed will not currently accelerate file downloads such as music files and streaming media because these files are already compressed.
Q: How fast is Netspeed?
A: The exact amount of acceleration can vary, but with Netspeed you will notice a significantly faster experience when you visit web sites, read your email, and perform many other web-based activities.
Q: How reliable is Netspeed?
A: With thousands of access numbers nationwide, our Dial-Up Access With Netspeed makes it easy for you to get and stay online, with fewer busy signals and disconnects.
Q: What other features does Netspeed include?
A: Netspeed is sold with our easy-to-use, reliable Internet service with thousands of access numbers nationwide and feature-rich e-mail with spam filtering. Netspeed also comes with an effective pop-up blocker to stop annoying pop-up and pop-under ands from appearing on your computer.
Download and Installation Help:
Q: Where can I download the Netspeed installer?
A: Click here to download the Netspeed software.
Q: I downloaded the Netspeed installer but now I can't find it on my computer. Where is it?
A: Use the Windows Find tool located in the Start Menu to search for the file "Web_accel.exe" (without quotes). You can also download it again and use the "Open" option and the installation process will start automatically. If you still need help, contact your 24/7 Customer Support team.
Q: Does Netspeed work on Macintosh or Linux operating systems?
A: Currently Netspeed works on MacOS X, version 10.2 or better. It does not work on Linux or MacOS 8 or 9.
Q: I'm having difficulty installing Netspeed. Where can I get additional assistance?
A: See if you can answer your questions from the Download page. If you are still experiencing problems installing, please contact your 24/7 Customer Support team.
Using Netspeed:
Q: How do I start Netspeed?
A: If you are using the Windows version, Netspeed is launched automatically every time your computer starts. You do not have to launch it manually. The Netspeed icon appears in the Windows system tray to show that it is operating in the background. If you are using the Macintosh version, you can start Netspeed by opening the Netspeed program which is located in your Applications folder. For quick access to Netspeed, drag the program's icon to your dock.
Q: How do I change the image quality setting for a particular image?
A: Right-clicking on an image within Internet Explorer and selecting "Show Original Image" allows you to view the original image.
Q: How do I change the image quality setting for all images?
A: Right-click on the Netspeed taskbar icon and select "Settings". Select the "Image Quality" tab. Adjust the slider bar to the desired image quality setting. Press OK to save the changes.
Q: What do the numbers displayed in the Statistics dialog mean?
A: The statistics dialog box shows you how much faster your connection is with Netspeed turned on. The Bandwidth Savings Ration tells you exactly how much faster your Internet access is while using Netspeed.
Using Other Web Browsers:
Q: Can I use Netspeed with Netscape Navigator?
A: Start Netscape Navigator and browse as you normally would. Netspeed is launched automatically every time Windows starts. It operates in the background to accelerate your web connection. No user intervention is required.
Q: Can I use Netspeed with other browsers such as Opera or Mozilla?
A: Yes. Netspeed works with any web browser that allows you to specify an HTTP proxy. You must set the HTTP proxy host to be "localhost" and the port number to be "5400" (without quotes). Consult your browser's documentation for additional information.
Product Details:
Q: How do I use Internet Explorer with Netspeed?
A: Start Internet Explorer and browse as you normally would. Netspeed is launched automatically every time Windows starts. It operates in the background to accelerate your web connection. No user intervention is required.
Q: Does Netspeed speedup email?
A: Provide you are using our email - Yes.
Q: Does Netspeed speedup my secure (HTTPS) transactions such as my web-banking?
A: Netspeed does not accelerate secure transactions. Secure web sites will continue to work by bypassing the acceleration component.
Q: What operating systems or platforms can Netspeed be installed on?
A: Netspeed can be installed on any of the following operating systems:
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Windows 95b w/ Winsock2
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Windows 98
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Windows 98SE
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Windows Millennium Edition (Windows ME)
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Windows NT 4.0
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Windows 2000
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Windows XP
Netspeed works best with Internet Explorer 4.0 and Netscape 4.0 or any later version of either browser (Internet Explorer 6.0 is recommended).
Newer versions of Internet Explorer are available free of charge through Microsoft.
Note for Windows 95 users: Currently, Microsoft does not permit Windows 95 users to install Internet Explorer 6 or greater; however, Internet Explorer 5.5 is available.
Q: What system requirements are necessary to use Netspeed?
A: The recommended system requirements are a Pentium 200MHz with 64MB of RAM and at least 5 MB of hard-disk space. Regardless, Netspeed will work within your current system configuration to provide you with the best content acceleration.
Known Issues:
Q: Why does my downstream "Bandwidth Savings Ratio" appear to go below 1.0?
A: Accelerating your bandwidth channel incurs a small amount of transmission overhead. In most cases, this overhead is negligible when compared to the actual bandwidth savings provided by Netspeed. However, strange interactions between Internet Explorer and certain plugins (such as the old versions of the Adobe Acrobat Reader plugin) may cause documents to be unnecessarily downloaded twice. It is important to note that this type of behavior occurs regardless of whether Netspeed is used. Netspeed is merely showing the download statistics in these situations.
Q: Why do some Java-applets (such as certain games on www.pogo.com) not work?
A: Older versions of the Java Runtime Environment (JRE) cannot display certain image types (such as 'PNG'). To fix this problem, simply set your image slider to the maximum quality level or upgrade to the newest JRE.
Q: Does Windows Update work with Netspeed?
A: You can not use Windows Update while Netspeed is on, however, you can simply right-click the Netspeed icon and choose "Stop Netspeed" and Windows Update will work normally. Just turn Netspeed back on when you're done.
Q: Does Front Page work with Netspeed?
A: Netspeed will interfere with Front Page in Edit Mode. If this is an action you would have to perform often, you would have to weigh this inconvenience. If using Frontpage is not a common occurence, simply disable Netspeed and reenable after your updates. If you decide Netspeed is too cumbersome for use with Frontpage, please contact us at billing@freedomisp.net or call 1-866-487-0068 to cancel your Netspeed service.
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